Refund & Return Policy

Before you order

Please review the preview carefully. Customer-entered spelling, location, design, typography, palette, marker, and size selections are produced from the approved order and are not considered defects.

Digital artwork

Digital orders are normally prepared and released shortly after successful payment. Once a download has been released, digital orders are final and are not refundable for change of mind or customer input errors. If the file is missing, corrupted, materially different from the approved design, or cannot be downloaded, contact us and we will reissue, correct, or replace it. If we cannot provide a conforming file, we will refund the affected digital item.

Mailed prints

Personalized prints are made for a specific order and cannot be returned or refunded for change of mind, customer input errors, or ordinary screen-to-print color variation. This does not affect the remedies below or rights that cannot be excluded by law.

Damage, defects, and incorrect orders

• Contact us within 14 days after delivery.
• Include the order reference, a description, and clear photographs of the print and packaging when relevant.
• Keep the item and packaging until we confirm whether they are needed.
• If the print is damaged, defective, or materially different from the approved order because of our error, we will provide an appropriate replacement, correction, or refund at no additional charge.

Cancellation

Contact us immediately if you need to cancel. A digital order cannot be canceled after its file is released. A print order cannot be canceled after production begins. If work has not begun, we may cancel and refund the order. We may also cancel and refund an order we cannot fulfill.

Approved refunds

Approved refunds are sent to the original payment method. Bank and card processing times are outside our control and can take several business days after we submit the refund. When an order is refunded, its private digital download may be revoked.

Request help

Email info@pin-and-place.com with your order reference and the issue. Nothing in this policy limits consumer rights that cannot legally be limited.