Shipping & Delivery Policy

Where we deliver

Digital files are delivered by email through a private download link. Mailed prints are currently available only to valid addresses within the United States. We do not currently ship internationally.

Digital delivery

• Digital artwork is normally prepared after successful payment and sent within minutes.
• Delivery can be delayed by payment review, email filtering, service interruptions, or file-generation issues.
• Check spam or junk folders if the email does not arrive. Contact us if you still cannot access the file.
• Download links are private and may be revoked after a refund, chargeback, suspected abuse, or replacement with a newly issued link.

Mailed-print timing

Personalized prints normally leave production within 10 business days after payment. Carrier transit commonly takes an additional 3–7 business days, although these are estimates rather than guaranteed delivery dates. Weekends, holidays, severe weather, address issues, production volume, and carrier disruptions can cause delays.

Shipping charges and tracking

Any shipping charge is shown before payment. When tracking is available, we send it to the checkout email. A carrier scan can take time to appear after a label is created.

Addresses, loss, and delivery problems

Customers are responsible for providing a complete, accurate, and deliverable address. Contact us immediately if an address is wrong; changes are not guaranteed after production begins. If tracking shows a package as delivered but it is missing, check with household members, neighbors, the delivery location, and the carrier, then contact us so we can review the available options.

Delays and unavailable merchandise

If we learn that we cannot ship within the promised timeframe, we will notify you with a revised date and the legally required option to accept the delay or cancel for a prompt refund. If we cannot fulfill the order, we will cancel it and refund the affected amount, including applicable shipping charges as required by law.

Questions

Contact info@pin-and-place.com with your order reference. Damage, correction, return, and refund requests are governed by our Refund & Return Policy.